ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk with integrated Project Management and Asset Management software whose features include contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Project Management, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs and completed purchases. It also provides import of requesters and assets from active directory and .csv files. With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. Irrespective of the size of the project, you can easily track and manage any project.

Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident mgmt, Problem mgmt, Change mgmt, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.

Publisher: Bharathi

Listed in Customer Support category